Shipping Policy
We want your Pendula order to reach you quickly and safely. Please read our shipping policy to understand delivery timelines, coverage, and what to do if something goes wrong.
01. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order is placed and a separate shipping notification with tracking information once it has been dispatched.
02. Delivery Timelines
Estimated delivery times after dispatch:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–3 business days |
| Tier 2 & Tier 3 Cities | 4–6 business days |
| Remote / Rural Areas | 6–8 business days |
* Timelines are estimates and may vary due to courier conditions, public holidays, or unforeseen circumstances.
03. Shipping Charges
Standard shipping across India is free, with no minimum order value. Where offered at checkout, Express delivery is available for ₹199.
04. Serviceability
We ship to most locations serviceable by our logistics partners across India.
You can check whether your address is serviceable at checkout.
If your location is not serviceable, you will be notified during the checkout process.
05. Order Tracking
Once your order is dispatched, you will receive a tracking link via email or SMS.
You can track your order at any time using the tracking details provided to you.
If you have not received tracking information after your order has been dispatched, please contact our support team.
06. Failed Delivery Attempts
Our courier partners may attempt delivery multiple times if you are unavailable, the address is incorrect, or delivery cannot be completed.
- The courier may make multiple delivery attempts.
- We are not responsible for delays caused by incorrect or incomplete addresses.
- Please ensure that your contact number and delivery address are accurate and reachable.
If delivery cannot be completed after repeated attempts, the package may be returned to us.
07. Failed Delivery – Cash on Delivery Orders
For Cash on Delivery (COD) orders that cannot be delivered due to customer unavailability, incorrect address, or repeated failed delivery attempts, the order may be returned to us.
If the order has already been shipped and is returned due to customer-related reasons, additional shipping or handling charges may apply for re-shipment.
For prepaid orders, please contact our support team if your shipment is returned and you require assistance with the next steps.
08. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
For damaged packages, we recommend taking clear photographs or videos of the package and product before opening or immediately after receiving it.
Please contact our support team within 48 hours of delivery with:
- Your order number
- Clear photographs or videos of the package
- Clear photographs or videos of the product
- A brief description of the issue
Our team will review the request and assist you with the appropriate resolution.
09. Contact Us
For any shipping-related queries, please contact: