Terms of Service
These Terms of Service govern your use of the Pendula website and your purchase of products through our online store. By accessing or using our website, you agree to these terms.
Welcome to Pendula
Please read these terms carefully before using our website or placing an order.
01. Acceptance of Terms
By accessing, browsing or using the Pendula website, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, please do not use our website or purchase products from us.
02. Eligibility
You must be legally capable of entering into a binding agreement under applicable law to use our website and purchase products from Pendula.
By placing an order, you confirm that the information provided by you is accurate and complete.
03. Products and Information
We make reasonable efforts to ensure that product descriptions, images, pricing and other information displayed on our website are accurate.
- Product colours may appear slightly different depending on your device or screen settings.
- Product availability may change without prior notice.
- We reserve the right to correct errors or inaccuracies on our website.
- We may update product information from time to time.
04. Orders and Purchases
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily guarantee that an order will be fulfilled. We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable or an error has occurred in pricing or product information.
05. Pricing and Payment
All product prices displayed on our website are subject to change without prior notice.
Applicable taxes, shipping charges or other fees, where relevant, will be displayed during the purchase process.
Payments are processed through the payment methods and payment providers made available at checkout.
06. Shipping and Delivery
Delivery timelines shown on our website are estimates and may vary depending on the destination, courier availability and other circumstances.
Please ensure that the shipping address and contact information provided during checkout are accurate.
For additional information, please refer to our Shipping Policy.
07. Returns and Refunds
Returns, replacements and refunds are subject to the conditions described in our Return & Refund Policy.
Please review that policy before submitting a return or refund request.
08. User Responsibilities
When using our website, you agree not to misuse the website or interfere with its operation.
- Provide accurate information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to gain unauthorised access to our website, systems or accounts.
- Not introduce malicious code, software or harmful material into our website.
- Not use our website in a way that could damage, disable or impair its operation.
09. Intellectual Property
All content available on the Pendula website, including text, graphics, logos, photographs, product imagery, designs, videos, illustrations and other materials, is owned by or licensed to Pendula unless otherwise stated.
You may not reproduce, distribute, modify, copy or use our content for commercial purposes without prior written permission.
10. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, marketing, customer support and other business functions.
Your use of third-party services may also be subject to the terms and policies of those providers.
11. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend, modify or discontinue portions of the website for maintenance, updates or other operational reasons.
12. Disclaimer
The information provided on our website is intended for general informational purposes and does not constitute medical advice, diagnosis or treatment.
Product information should not be considered a substitute for advice from a qualified healthcare professional.
If you have a medical condition, allergies, sensitivities or concerns about using a skincare product, consult an appropriate healthcare professional before use.
13. Limitation of Liability
To the extent permitted by applicable law, Pendula shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Pendula harmless from claims, losses, liabilities or expenses arising from your misuse of the website or violation of these Terms of Service.
15. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these terms shall be subject to the jurisdiction of the appropriate courts as applicable.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.
The updated version will be posted on this page with the revised effective date.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact Pendula.